Shipping policy
This Shipping Policy applies to all orders placed through the Kvarter Oy online store for delivery within Finland and the European Union.
1. Shipping Destinations
We ship to Finland and all countries within the European Union.
If you wish to arrange delivery outside the EU, please contact our customer service.
2. Delivery Times
Delivery times vary depending on the product and are always displayed on the product page and during checkout.
Made-to-order products: Delivery time is approximately 6–10 weeks, depending on the product.
Please note that all delivery times are estimates. During peak seasons or due to carrier delays, delivery may take longer than expected.
3. Shipping Methods
We work with trusted shipping partners, including Posti, Matkahuolto, DB Schenker, and DHL. The shipping method is selected based on the size and weight of the product.
- Small parcels: Delivered to your home or a designated pickup point.
- Large furniture: Delivered to your front door or the carrier's local terminal.
Home delivery includes delivery to the entrance of the delivery address. Carry-in and assembly services may be available as optional add-on services.
4. Shipping Costs
Shipping is included in the purchase price unless otherwise stated.
5. Receiving Your Delivery
Please inspect your delivery immediately upon receipt.
If the package or product has been damaged during transport, make a note of the damage with the carrier upon delivery and contact our customer service without delay.
Please retain the original packaging until any claim has been fully resolved.
6. Delivery Delays
If your delivery is delayed, we will notify you as soon as possible by email.
If the delay is substantial and the product no longer serves its intended purpose, you have the right to cancel your order in accordance with applicable consumer protection legislation.
7. Unclaimed Shipments
Failure to collect a shipment does not constitute cancellation of your order.
Any costs incurred as a result of an unclaimed shipment may be charged to the customer.
8. Incorrect or Incomplete Deliveries
If your order is missing any parts or you have received an incorrect product, please contact our customer service within 7 days of receiving your delivery. We will resolve the issue as quickly as possible.